Privacy Policy

1. Introduction

Apex Duct Systems LLC ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website apex-duct-systems.com or use our services.

We operate in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you interact with our website or services. This includes:

• Contact Information: Name, email address, phone number, and mailing address when you submit inquiry forms, request quotes, or contact us.
• Project Information: Details about your HVAC or ductwork project needs when you complete our quote request form.
• Communication Records: Correspondence and messages you send to us via email, contact forms, or phone.

2.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information through cookies and similar technologies, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Technical Data: IP address, referral source, and access times.
• Location Data: General geographic location based on IP address.

For detailed information about cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to Inquiries: To answer your questions, provide quotes, and communicate about our services.
• Provide Services: To deliver HVAC and ductwork services you have requested.
• Customer Support: To provide ongoing support and respond to service requests.
• Website Improvement: To analyze usage patterns and improve our website's functionality and user experience.
• Marketing Communications: To send promotional materials and newsletters, only when you have provided explicit consent.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

4. Who Has Access to Your Data

We may share your information with the following parties:

• Company Staff: Employees and contractors who need access to perform their job duties related to customer service, project management, and business operations.
• Service Providers: Third-party vendors who assist us with website operations, form processing, and analytics. These providers are bound by confidentiality agreements and may only use your data for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-Party Services

Our website utilizes the following third-party services:

5.1 FormSubmit

We use FormSubmit (formsubmit.co) for processing contact and quote request forms. When you submit a form, your information is transmitted through FormSubmit's servers to our email. FormSubmit's privacy practices are governed by their own privacy policy.

5.2 Google Maps

We embed Google Maps to display our business location. Google may collect data about your interactions with the map. Please refer to Google's Privacy Policy for more information.

5.3 Analytics

We may use analytics services to understand how visitors use our website. These services may collect anonymized or pseudonymized data. Analytics are only activated with your consent through our cookie consent mechanism.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of personal information with access controls.
• Regular review and updates of our security practices.
• Staff training on data protection responsibilities.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Inquiry Data: Retained for up to 2 years after your last interaction with us.
• Customer Records: Retained for the duration of our business relationship plus 7 years for accounting and legal compliance.
• Marketing Lists: Retained until you opt-out or withdraw consent.
• Website Analytics: Anonymized or aggregated data may be retained indefinitely.

After the retention period, we securely delete or anonymize your personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information, subject to legal exceptions.
• Right to Restriction: Request limitation of how we process your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

9. How to Delete Your Data

If you wish to request deletion of your personal information, you may do so by:

1. Email: Send a request to manager@apex-duct-systems.com with the subject line "Data Deletion Request."
2. Phone: Call us at +1 (914) 583-5308 during business hours.
3. Mail: Send a written request to Apex Duct Systems LLC, 33 HILLWOOD CIR, Newnan, GA 30263.

Please include your name, contact information, and sufficient details to identify your data in our records. We will respond to your request within 30 days. Note that certain data may be retained as required by law or for legitimate business purposes.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Controller:

11. Cookie Policy

For detailed information about our use of cookies and similar tracking technologies, please see our Cookie Policy. You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy regularly.

Significant changes may be communicated through a notice on our website or via email if you are a registered customer.

13. Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a supervisory authority. In the European Union, this would be the data protection authority in your country of residence. In California, you may contact the California Attorney General's Office.